The site's payment method is an instant SEPA transfer. The transfer details are provided after order confirmation.
You can modify or cancel your order within 2 hours of confirmation, as long as it hasn't been prepared yet. Contact us quickly by email or phone.
Yes, absolutely. We use an SSL/TLS protocol to secure all your data. Payment is made by instant SEPA transfer, directly from your bank.
No, installment payment is not offered at this time. Orders are paid by instant SEPA transfer.
Delivery
Delivery is made within 3 to 5 business days with tracking. No priority delivery option is offered.
Yes! Tracked delivery is free for any order over €99. Below that, standard delivery fees apply.
We deliver to Germany, Austria, Belgium, Luxembourg and the Netherlands. For other destinations, contact us for a custom quote.
An email with the tracking number is sent to you upon shipment. You can track your package directly on the indicated carrier's website.
Products & Warranty
DJICapture is the online shop operated by Elektro Zwerg GmbH. The seller, product details and statutory warranty rights are clearly stated before purchase.
New goods are covered by the German statutory two-year liability for defects. An additional manufacturer warranty applies only when expressly stated on the product page.
It's an annual insurance plan offered by DJI that covers accidental damage, including crashes and water landings. It includes up to 2 replacements per year.
We offer DJI products and compatible accessories from other manufacturers. The brand and manufacturer are identified on each product page.
Returns & Support
You have the statutory 14-day period after receipt to withdraw. Direct return costs are paid by the customer, except for defective or incorrectly delivered goods.
Contact our support team by email or phone. We process requests within 24h and arrange handling (replacement or repair) according to warranty terms.
Log in to your account, go to “My orders” and click “Request a return”. You will receive the return address and instructions by email. We provide a prepaid label for defective or incorrectly delivered goods.