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Statutory right of withdrawal — 14 days after receipt
14 days
To change your mind without justification
Clear return costs
Paid by the customer, except for defects or delivery errors
Refund
Within 5 to 7 business days
Start the request
Log in to your account → My orders → Request a return. Select the items and indicate the reason.
Receive the instructions
You will receive the return address and instructions by email. We provide a prepaid label for defective or incorrectly delivered goods.
Pack the product
Put the product back in its original packaging with all accessories. Stick the label on the package.
Drop off the package
Drop off your package at a partner pickup point or post office.
Refund
Once the return is received and inspected (48h), the refund is made to your original payment method within 5-7 days.
In addition to the withdrawal right, statutory warranty rights apply:
Statutory liability for defects — 2 years
Elektro Zwerg GmbH handles your statutory defect rights. A manufacturer warranty applies only when expressly stated on the product page.
DJI Care Refresh (optional)
Covers accidental damage: crashes, collisions, water landings.
A problem with your order? Our support team is here to help.
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