Support
Satisfaction guaranteed — 30 days to change your mind
30 days
To change your mind without justification
Free return
Prepaid label provided
Refund
Within 5 to 7 business days
Start the request
Log in to your account → My orders → Request a return. Select the items and indicate the reason.
Receive the label
You will receive a prepaid return label by email within 24h.
Pack the product
Put the product back in its original packaging with all accessories. Stick the label on the package.
Drop off the package
Drop off your package at a partner pickup point or post office.
Refund
Once the return is received and inspected (48h), the refund is made to your original payment method within 5-7 days.
In addition to our return policy, all our products come with the official DJI warranty:
Standard warranty — 12 months
Covers manufacturing defects. Replacement or repair handled by DJI.
DJI Care Refresh (optional)
Covers accidental damage: crashes, collisions, water landings.
A problem with your order? Our support team is here to help.
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